At the time of estimation, Little Voice Communications Ltd will provide the customer with a written estimate or quotation, generally by email.
By accepting the estimate or quotation the customer is agreeing to the Terms & Conditions set out herein.
An ‘order’ is deemed to be a written or verbal contract between Little Voice Communications Ltd and the client, this includes verbal and email agreements.
We feel that the best way to manage a project is in stages, so depending on the size and length of a project, may invoice work at the end of each stage. In some cases where there is a fixed plan and launch date, we invoice a job monthly in arrears.
For new clients, we reserve the right to ask for a 50% deposit prior to the job commencing. This is only applicable for the first project, further work would be invoiced as outlined above. Failure of the client to pay outstanding invoices in full by the terms set out on the invoice may result in Little Voice Communications Ltd withholding printed material or suspending all or parts of a website.
For projects that include the buying in of print services, we charge a 15% markup cost. This is standard practice, and covers the administration and additional risks involved.
We do also offer a service where we can source print and other prices, and the client pays the printers or other supplier directly for their service. Some suppliers will ask for the full amount payable before the products or services are released, but Little Voice Communications Ltd would only charge an administration cost for sourcing these prices.
Print Proof Agreement
If the Little Voice Communications Ltd has provided you with a proof, acceptance of this proof by email or verbally confirms that you agree to the design and contents of the printed document as depicted on the proof. By acceptance of the proof by email or verbally, you absolve Little Voice Communications Ltd of all liability for any errors, omissions or discrepancies which may be present on the proof. Once you have accepted the proof, you are not able to make any changes to the final product, nor are you able to hold Little Voice Communications Ltd responsible for anything you are unhappy with. This contract revokes your right to take any kind of action against Little Voice Communications Ltd for any aspect of the work with which you are later dissatisfied. Agreeing to this contract means that, as long as the finished product is consistent with the proof if supplied, you must pay in full for the work. These terms are final and non-negotiable.
Making Changes After Proof Stage (Print Only)
If a change is requested, we will do everything we can to make the correction before the printing starts, but we cannot guarantee this. We accept no responsibility, under any circumstances, for any mistakes present on the completed work, as the signing-off of a proof absolves us of all liability (see “Proof Agreement” above). Once the proof is signed off or agreed, whether verbally or via email, we may incur charges and this is passed on to you as part of the total charge.
Print Quality (Print Only)
Every effort will be made to obtain the best possible colour reproduction on customer’s work but because of the nature of the processes involved, the Company cannot guarantee an exact match in colour or texture between any materials that you may have supplied us, and the printed article.
Quantity Supplied (Print Only)
Every effort is made to produce the exact quantity of items ordered. However, some variation is inherent in the print process and so you accept that minor variations in quantity are possible. These do not affect the price charged.
Claims (Print Only)
Advice of damage, delay or partial loss of goods in transit or of non-delivery must be given in writing to the Company within three clear days of delivery (or, in the case of non-delivery, within 28 days of dispatch of the goods) and any claim in respect thereof must be made in writing to the Company and the carrier within seven clear days of delivery (or, in the case of non-delivery, within 42 days of dispatch). All other claims must be made in writing to the Company within 28 days of delivery. Little Voice Communications Ltd shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the customer proves that (i) it was not possible to comply with the requirements and (ii) advice (where required) was given and the claim made as soon as reasonably possible.
Standing Material (Print Only)
All materials (including but not limited to film, plates, negatives and positives) produced and used by Little Voice Communications Ltd during the production process remain the property of the Little Voice Communications Ltd. Where these materials are provided by the client, they remain the property of the client
Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, Little Voice Communications Ltd cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.
The website, graphics and any programming code remain the property ofLittle Voice Communications Ltd until all outstanding accounts are paid in full.
Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by Little Voice Communications Ltd remain the copyright of Little Voice Communications Ltd and may only be commercially reproduced or resold with the permission of Little Voice Communications Ltd.
The client agrees to make available as soon as is reasonably possible to Little Voice Communications Ltd all materials required to complete the site to the agreed standard and within the set deadline.
Little Voice Communications Ltd will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
Little Voice Communications Ltd will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner. eg. Any disputes re content/images that have been provided to us for inclusion on the site.
Little Voice Communications Ltd will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.
Little Voice Communications Ltd Ltd will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.
Little Voice Communications Ltd will endeavor to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer Version 6 and to an acceptable level with Mozilla browsers. Little Voice Communications Ltd can offer no guarantees of correct function with all browser software.
If you wish, Little Voice Communications Ltd can manage your hosting and invoice you annually for domain registration and website hosting. This can be particularly helpful in fixing issues as we already have a relationship with the technical help teams we deal with.
If we supply a client with passwords or FTP information, it is solely the clients responsibility to keep this information safe and secure. Little Voice Communications Ltd does not accept responsibility for instances where servers or information has been compromised from loss or distribution of sensitive passwords and other information.
Due to external factors, such as changes to the way search engines rank websites, we cannot offer any guarantees regarding the position we will achieve for websites. The process of optimizing websites itself will bring in more traffic and hits and you’ll see visits increase to your site naturally. We cannot accept liablility for any change in rankings, or drop off in the position of your website due to changes in the algorithms of the search engines or the factors that they use to rank websites.
Little Voice Communications Ltd cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.
All work created by Little Voice Communications Ltd remains our copyright until final payment is received. Once we have received payment, all final published artwork becomes the ownership of the company excluding fonts and other items that may have been sourced from a third party. Little Voice Communications Ltd reserves the right to use these designs for promotional material and for tenders for new work.
Development stages remain the property of Little Voice Communications Ltd. Design after the completion of the project, the client only has copyright to the final publish artwork.
Little Voice Communications Ltd will never knowingly copy another designers or companies work.